Booking Policies

To secure your spot on a departure, a deposit is required at the time of booking. The deposit amount is displayed on each departure listing. You may also choose to pay in full at the time of booking.

The remaining balance (if a deposit was paid) is due no later than 14 days before the departure start date. We will send you a reminder with payment instructions.

Your booking is confirmed once we have received payment (deposit or full amount). You will receive a confirmation email with your booking reference and tour details.

If paying via manual EFT (bank transfer), please use your booking reference code as the payment reference. Your booking will be confirmed once we have verified receipt of funds, typically within 1-2 business days.

We understand plans can change. Our cancellation policy is as follows:

• More than 30 days before departure: Full refund minus a R250 administration fee.
• 15 - 30 days before departure: 50% refund of the total booking amount.
• Less than 15 days before departure: No refund. You may transfer your booking to another person at no additional cost.

All cancellation requests must be made in writing via email to bookings@wildcoasttours.co.za. Refunds will be processed within 7-10 business days.

Some tours require a minimum number of guests to operate safely and deliver a quality experience. The minimum is listed on each tour detail page.

If the minimum is not met 7 days before departure, we may offer you an alternative departure date or a full refund. We will contact you as early as possible if this situation arises.

The Wild Coast is known for its changeable weather. We operate in light rain and overcast conditions - these are part of the adventure!

In the event of severe weather that poses a safety risk (storms, flooding, dangerous sea conditions), we reserve the right to modify the itinerary, delay departure, or cancel the tour entirely. Safety is always our first priority.

If we cancel a tour due to weather, you will receive a full refund or the option to rebook on the next available departure at no extra cost.

By making a booking, you confirm that all guests are in reasonable physical health to participate in the selected tour. Each tour has a difficulty rating - please ensure you select a tour appropriate to your fitness level.

If you or any member of your group has a medical condition that may affect participation (heart condition, epilepsy, severe allergies, mobility limitations, pregnancy, etc.), please contact us before booking at info@wildcoasttours.co.za. We will advise on the suitability of the tour and any accommodations we can make.

Wild Coast Tours reserves the right to refuse participation if we believe a guest's condition poses a safety risk to themselves or the group.

Wild Coast Tours is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA).

What we collect: When you make a booking, we collect your name, email address, phone number, emergency contact details, and any dietary or medical information you provide. Payment details are processed securely by our payment partners (Paystack) and are never stored on our servers.

How we use it: Your information is used solely to process your booking, communicate tour details, send booking confirmations and reminders, and ensure your safety during the tour. If you opt in to WhatsApp notifications, we will send tour updates via WhatsApp.

Who we share it with: We share relevant guest information with our tour guides for safety and logistics purposes only. We do not sell or share your information with third-party marketers.

Your rights: You may request access to, correction of, or deletion of your personal information at any time by contacting info@wildcoasttours.co.za.